Privacy Policy

Welcome to HostEnex ("HostEnex", "we", "our", or "us"), a web hosting and domain registration service operated by Enex Digital Ventures. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit https://hostenex.in, purchase our services, register a domain name, or otherwise interact with our website and support team.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Company Information

• Business Name: Enex Digital Ventures (MSME Registered)
• Brand Name: HostEnex
• Website: https://hostenex.in
• Support Email: support@hostenex.in
• Country of Operation: India

2. Information We Collect

Personal Information

When you create an account, purchase services, or contact us, we may collect:

• Full Name
• Email Address
• Phone Number
• Billing Address
• Company Name (if applicable)
• Payment Information
• Government-issued identification (when required for verification)
• Tax-related information where applicable

Technical Information

We automatically collect certain technical information including:

• IP Address
• Browser Type and Version
• Device Information
• Operating System
• Login Activity
• Website Usage Data
• Server Access Logs
• Cookies and Similar Technologies

Service Information

When you use our hosting and domain services, we may collect:

• Domain Registration Details
• WHOIS Information
• DNS Records
• Hosting Usage Statistics
• Server Resource Consumption
• Support Ticket Communications

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide hosting and domain registration services
• Process orders and payments
• Verify customer identity
• Deliver customer support
• Improve service performance and security
• Prevent fraud, abuse, and unauthorized access
• Send service-related notices and updates
• Comply with legal and regulatory requirements

4. Domain Registration & ICANN Compliance

For domain registration services, HostEnex works with accredited domain registrars and registry operators.

When registering a domain name, certain personal information may be shared with:

• Accredited Domain Registrars
• Domain Registry Operators
• ICANN-authorized entities
• Dispute Resolution Providers

This information sharing is necessary to complete domain registration and maintain compliance with ICANN policies and registry requirements.

Failure to provide accurate registration information may result in domain suspension, cancellation, or transfer restrictions.

Where privacy protection services are available, customers may choose to enable them according to the applicable domain extension policies.

5. Payment Information

HostEnex accepts payments through trusted third-party payment providers, including:

• Razorpay
• UPI-based Payment Systems

We do not store complete debit card, credit card, banking, or payment credential information on our servers.

Payment data is processed directly by our payment partners in accordance with their security standards and privacy policies.

6. Cookies and Tracking Technologies

HostEnex uses cookies and similar technologies to:

• Maintain user sessions
• Remember user preferences
• Improve website functionality
• Analyze website traffic
• Enhance security
• Personalize user experiences

You may disable cookies through your browser settings; however, some website features may not function correctly.

7. Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect:

• IP Address
• Device Information
• Browser Information
• Website Usage Statistics
• Referral Sources

This information helps us improve our services, website performance, and user experience.

You may opt out of Google Analytics tracking through Google's available browser tools and privacy settings.

8. Legal Basis for Processing (GDPR)

For visitors located within the European Economic Area (EEA), we process personal data under one or more of the following legal bases:

• Contractual necessity
• Legitimate business interests
• Compliance with legal obligations
• User consent
• Protection of vital interests

We process only the information necessary for the stated purposes.

9. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain account records
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it is securely deleted or anonymized.

10. Sharing of Information

We do not sell, rent, or trade personal information.

Information may be shared with:

• Domain Registrars and Registries
• Payment Processors
• Infrastructure Providers
• Security and Fraud Prevention Services
• Government Authorities where legally required
• Law Enforcement Agencies pursuant to lawful requests

All third-party service providers are expected to protect customer data appropriately.

11. Data Security

HostEnex implements commercially reasonable security measures including:

• SSL/TLS Encryption
• Secure Data Storage
• Firewall Protection
• Access Control Policies
• Security Monitoring
• Malware Protection

While we strive to protect your information, no internet-based service can guarantee absolute security.

12. GDPR Rights

Where applicable under GDPR, users may have the right to:

• Access personal data
• Correct inaccurate data
• Request deletion of personal data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent

Requests may be submitted by contacting support@hostenex.in.

13. International Data Transfers

Your information may be processed and stored in locations outside your country of residence.

By using our services, you consent to the transfer and processing of information where necessary for service delivery.

14. Children's Privacy

HostEnex services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites.

Users should review the privacy policies of any third-party services they access.

16. Legal Disclosure

We may disclose information when necessary to:

• Comply with legal obligations
• Respond to court orders
• Protect our rights and property
• Investigate fraud or abuse
• Maintain network and service security

17. Changes to This Privacy Policy

HostEnex reserves the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date.

Continued use of our services after changes constitutes acceptance of the revised Privacy Policy.